Knowledge Base/Feature Requests/Requests

PlannedDoneNot planned

Allow users to reply to instant emails.

Jeremy Drury
suggested this on October 11, 2010 08:01

Just like here in the support site for brainstorm.  Allow users to directly reply by email to an instant message that is reporting a comment addition.  i have many users who would join in a conversation if this functionality was available.

CON: less people visit brainstorm

PRO:  More people get involved.
 

Comments

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Tad Milbourn
Brainstorm Team

Thanks for the feedback Jeremy.  We use a tool called Zendesk for this support site and we've been very impressed with their "reply by email" functionality. 

November 01, 2010 16:49.
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